Refund Policy

Last Updated: June 2026

At Cane Cookie Co, each order is handcrafted and made specifically for your pup. Due to the custom and perishable nature of our products, all sales are final.

Custom Orders

Custom and personalized orders cannot be canceled, returned, or refunded once production has begun.

Refunds & Replacements

If there is an issue with your order, please contact us within 24 hours of pickup. We want every customer to have a positive experience and will review concerns on a case-by-case basis.

Refunds or replacements may be offered if:

The incorrect order was provided.
Products were damaged prior to pickup.
There was an error made by Cane Cookie Co.

Customer Responsibility

Customers are responsible for reviewing ingredient information and ensuring products are suitable for their pet’s dietary needs and allergies.

We cannot offer refunds if a pet simply does not enjoy a particular flavor or design.

Pickup Orders

Once an order has been picked up, Cane Cookie Co is not responsible for damage resulting from improper storage, handling, transportation, or feeding.

If you have questions or concerns regarding your order, please contact us at:

Cane Cookie Co
Kaneohe, Hawaii
canecookieco@gmail.com